What We Know About the Aspen Dental Hack So Far
Reports from patients note that some locations had to resort to pen and paper. Phone lines and computers went down, affecting practices’ ability to file patient insurance claims resulting in some patients receiving handwritten bills. New patients also had to be turned away.
One patient, Tonya Green, who had paid upfront for services, could not receive follow-up treatment. Tonya Green commented on the ordeal, “No sign, no phone call, no email. No text and still yet nothing. I’m going to find the care somewhere else and I don’t know, hopefully, I’ll hear from them and find out what’s the next step what do we do as far as getting compensated.”
Aspen Dental confirmed the incident in a notice posted on their website, “We’ve experienced a cybersecurity incident that has temporarily impacted our ability to access scheduling systems, phone systems, and other business applications for Aspen Dental. We are still working to resolve the issues related to our Aspen Offices so please know that we have limited access to contact patients at this point.”
Within this notice, they included a Q&A section to provide patients with more information on how to proceed. One question addressed if patients should attend their appointments, “We might not be able to address all of your needs until we bring our systems back online, but we will be available to treat many issues and counsel you on next steps in your treatment plan. If you are a new patient, we will reach out to you to reschedule your appointment in the very near future.”