The HIPAA Hotline
Whether looking for the phone number to file a complaint, or to make sure your phone calls are complaint. We’ve got you covered.
Making a HIPAA compliant phone call allows you to protected your patients PHI. There are a few key aspects to keep in mind that will allow you to stay in compliance and most importantly protect your patient.
- Verify your patients identity
- Avoid making the call in a crowded area like a waiting room, or limiting the PHI discussed
- Do not leave voicemails that contain PHI
Choosing a phone provider
There are many phone and voip provers that are HIPAA compliant. But how do you choose? One of the first things to look at is making sure they sign a Business Associate Agreement.
Reporting a Violation
For general public inquiries or to report an incident
to the U.S. Department of Health and Human Services (HHS):
Call 1-800-368-1019 or 1-800-537-7697Â or visit
https://www.hhs.gov/ocr/privacy/hipaa/complaints/