Is LiveChat HIPAA Compliant: Security Features
When LiveChat is used by a healthcare organization, it is considered a business associate under HIPAA. This is because it has the potential to come into contact with protected health information (PHI). In fact, as a customer service platform, it is likely to have PHI transmitted and received through it. As a business associate, it is your obligation to ensure that it is HIPAA compliant before you use it to communicate PHI.
As such, it is important to assess a software platform’s security features before it is used to create, receive, transmit, store, or maintain PHI. LiveChat has the security features required to secure PHI, but the platform has to be configured to ensure proper use and disclosure of PHI.
To learn how to make LiveChat HIPAA compliant, follow these steps.