Although OCR provided Dr. Bhayani with assistance, by July 2019, the patient still had not received her records and issued a second complaint. Upon investigation into the incident, OCR found that Dr. Bhayani had failed to comply with the right of access standard, which requires healthcare providers to provide patients with requested records within 30 days of the request.
After the completion of the OCR investigation, the patient finally received her requested record in September 2020. In addition to the fine, Dr. Bhayani has agreed to adopt a corrective action plan, and is subject to two years of OCR monitoring.
“Doctor’s offices, large and small, must provide patients their medical records in a timely fashion. We will continue to prioritize HIPAA Right of Access cases for enforcement until providers get the message,” said Roger Severino, OCR Director.
To read more about the HIPAA settlement and fine, please click here.
OCR Right of Access Fines
As mentioned above, this is the eleventh right of access fine announced this year. OCR began prioritizing right of access settlements in 2019, and states that it will continue to do so until providers take the right of access requirements seriously. There are several pending right of access investigations, which makes it likely that we will hear about more of these fines in the coming months.