Many healthcare businesses have adopted online appointment scheduling services to enable patients to self-schedule their appointments. While there are many services to choose from, healthcare providers must consider HIPAA when choosing which service to use. Why does your appointment scheduling service need to be HIPAA compliant? Well, when patients schedule appointments online, they need to provide protected health information, such as their name and contact information, to be able to schedule their appointments. For this reason, these services are considered business associates under HIPAA, and therefore must be HIPAA compliant for providers to use the service. So, what do you need to look for? HIPAA compliant appointment scheduling services have certain things in common as discussed below.
HIPAA Compliant Appointment Scheduling and HIPAA Security Requirements