What Other Adobe Products Are HIPAA Compliant?
Adobe products that can be HIPAA compliant (with a signed BAA secured from Adobe before its use), include:
- Adobe Sign for Enterprise
- Adobe Managed Services (Connect and Adobe Experience Manager (AEM)  only)
- Adobe Marketo Engage, Bizible, and Adobe Workfront
What Adobe Cloud Products Are Not HIPAA Compliant?
Adobe Cloud products that are not HIPAA compliant include:
- Adobe Acrobat
- Adobe PDF Services API
- Adobe Experience Cloud
- Adobe Creative Cloud
Is Adobe Cloud HIPAA Compliant?
So, is Adobe Cloud HIPAA compliant? Well the answer is not straight forward. While Adobe is willing to sign a business associate agreement, they only do so for specific products and for specific plan levels. So while some Adobe Cloud products are HIPAA compliant, others are not.
Additionally, Adobe makes it overly complicated for users to get a BAA, responding to users inquiring about an Adobe Sign BAA on their support forum, “This information can only be shared by Adobe Sign support team via phone or chat. So we request you to please contact Adobe Sign support team by logging into your account. Click on the “?” icon at the upper right corner of the page and refer to your support options.” Adobe users also reported on the forum that upon calling Adobe to request a BAA, they were transferred to several departments, and given mixed information on pricing required to obtain one.
Healthcare organizations that wish to use Adobe’s services in conjunction with PHI must be diligent to ensure that the product they are using can be HIPAA compliant, and that Adobe will sign a BAA with them at their service plan level.
For more information on Adobe and compliance, please click here.