Home Health Agencies face the unique challenge of having a broad amount of employees who do not necessarily remain tied down to a single desk in a day. Employees bolt from house to house to assist those in need. So, how do you ensure the confidentiality, integrity and availability of patient PHI is upheld? First, you want to make sure that all representatives of your organization sign a Confidentiality Agreement, which states they will not inappropriately utilize PHI they come across throughout the course of their workday.
Aside from having a mobile workforce, modern technology provides unique challenges for these agencies as well. How is one to ensure the integrity of the data has not been compromised?
Since their people are always on-the-go, Home Health Agencies need to take extra care in regards to the technology they use to assist someone, while still preventing unauthorized disclosures of PHI. Technological safeguards are your best bet for maintaining integrity of PHI utilized. You need to make sure that your device that accesses PHI is fully encrypted, password protected, and that you have mechanisms in place to ensure encryption of data in transit.
Now, what about availability of PHI? To ensure the health information is available when necessary, the WiFi network you are on is also a larger issue than one might not realize from looking only at the surface. Being that Home Health Agencies tend to float around to assist their patients, it’s easy to let this important factor fall by the wayside. Not being in a traditional brick and mortar building means you are not safely positioned behind a firewall, leaving your device accessible and vulnerable to those with malintent. So, what is one to do? One resolution worth considering, is providing your employees with WiFi hotspots. That way they are on a dedicated network, which can have the correct controls in place for what the Agency requires. As a result, there will be no gap or lapse in your delivery of PHI to ‘home-base’.
How Compliancy Group can help you:
Aside from guiding you through the complex process of achieving HIPAA compliance, Home Health Agencies will find that with the guidance of our Compliance Coaches™ their plan will be tailored towards their agency. This means all of these nuances which you face will be explained to you in a genuine, one-on-one conversational atmosphere. This is opposed to hunting Google and turning up only 50% accurate information (at best). I don’t know about you, but I’d rather hash these specific topics out with a real human being, rather than relying on uninformed internet articles.
Not only will we guide you, but we also have all the legal documentation available in order to achieve compliance. We will ensure that the appropriate individuals sign the correct documentation, both internally and externally, clearing up all the confusion these nuances create for Home Healthcare. Get hold of us today to see how we can assist your Home Health Agency Achieve, Illustrate and Maintain™ compliance!