What is a HIPAA Compliant Virtual Assistant?
According to the employment website Indeed, a virtual assistant simply completes administrative tasks from a remote location. Medical professionals may be familiar with answering services for after-hours or on-call situations.
Virtual assistants do much more than simply relay messages. Healthcare providers can use a virtual assistant to supplement or replace many traditional in-office tasks a receptionist performs, like scheduling and confirming appointments. But they can also do more, including:
- Providing appointment reminders
- Following up with patients
- Gathering insurance information
- Updating patient files and other data entry duties
- Ordering needed supplies
- Doing any other duties as required, including accounting and payroll
Virtual assistants can be independent contractors, but most are employed by staffing agencies or business service agencies responsible for providing their benefits. They work remotely, so you don’t need additional desks, equipment, or office space to accommodate them, and some supply their own computers and communications equipment.
Some agencies even offer the ability to scale staffing to match demand so that no phone goes unanswered. It may sound like the perfect answer, but how does this fit with HIPAA rules and regulations?