Rebuilding Compliance the Right Way Across 14 Clinics
After a frustrating run with a previous LMS, Ortho Alaska's HR team needed a compliance partner that was centralized, easy to adopt, and genuinely supportive. They found it in Compliancy Group.
The seamless, frictionless nature of the new system has helped me reestablish a stronger culture of safety and compliance after the disruptive experience with our previous vendor.
The previous vendor wasn't just outdated — it was actively sabotaging trust in the compliance program.
Ortho Alaska had inherited an LMS that looked archaic, frustrated employees, and offered guidance the team simply couldn't rely on. Larissa, with a background in learning & development, knew it had to change.
Archaic user experience
The interface felt outdated and unfriendly. Pulling reports was a chore, and the visual layout did nothing to invite engagement from staff.
Low employee adoption
Staff actively avoided the platform — even resorting to outdated paper forms for incident reports rather than using the system as intended.
Compliance guidance failures
Larissa relied on her vendor rep for state-specific Alaska guidance. Instead, she got generic add-ons recommended without proper research — wasted time and trust.
Outsourced, unresponsive support
Support was often offshore and slow. Mid-crisis, a BDR from the same vendor cold-called Larissa to upsell — to an existing, frustrated customer.
Three vendors evaluated. One clear winner.
Larissa led the evaluation with input from the compliance officer, IT chief, payroll, HR, and materials management. Here's how the shortlist played out.
A reputable name, but priced for organizations far larger than Ortho Alaska's footprint.
- Cost mismatched to org size
- Heavier than what was needed
Pricing didn't match the feature set, and the demo experience didn't help — the rep felt uninspired, which moved the needle on the buying decision.
- Pricing-to-value gap
- Underwhelming demo
Originally introduced through a former colleague at an imaging clinic who couldn't recommend it more highly. The centralized approach, ease of use, and demo experience sealed it.
- Centralized, holistic approach
- Simplified visual layout, fewer clicks
- Strong, US-based support team
What made Compliancy Group the obvious fit for a multi-clinic practice.
One platform, every compliance function
The centralized, holistic approach was the headline selling point. Training, policies, incident management, and reporting all live in one place — no more juggling disconnected tools.
Frictionless by design
Fewer clicks. A simplified visual layout. The kind of interface employees actually want to use — which is why adoption took off so quickly across the organization.
Support that actually shows up
Michael was great to work with. Liam carved out time for a 1:1 walkthrough of the risk assessment tool. When a new-hire integration glitched, leadership jumped on a call same-day instead of leaving Larissa waiting two weeks.
Built for multi-site practices
Maintaining consistent compliance practices across 14 disparate clinics is a major operational lift. The platform makes it possible without piling on administrative overhead at every location.
A compliance program employees actually use.
Incident management became the standout win.
Employees didn't just adopt the new incident reporting tool — they started using it for near-miss reports, the clearest possible signal of trust in the system. A shareable incident report link removed the last bit of friction.
Larissa now pulls reports segmented by incident type, employee, and patient — giving leadership the data they need to drive proactive risk mitigation.
What Larissa says is working.
- Seamless onboarding for new hires
- One source of truth for orientation
- Easy quarterly reporting to executives
- Consistent compliance across all locations
- Long-tenured CG staff who know the platform
- Excellent leadership support when issues arise
The centralized, holistic approach was the most exciting piece for us. The ease of use is the biggest adoption driver — it's actually building a culture of safety and compliance across all 14 of our clinics.
Ready for a compliance partner that actually shows up?
Join Ortho Alaska and 3,000+ healthcare organizations who stopped fighting their compliance software and started building a real culture of safety.
